FAQ
Shipping
General shipping questions -
When will my order ship?
- Original paintings - 1-3 business days
- Unframed Prints - 3-6 business days
- Framed Prints - 3-6 business days
- Phone Cases - 2-5 business days
- Jewelry - 2-5 business days
Original paintings are shipped direct from my Palmetto, FL studio. All other products are printed professionally offsite by trusted printing partners.
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How long will it take to receive my order?
Original paintings will take between 3-6 business days to receive domestically after shipment. All other items will take between 3-10 business days to receive domestically.
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Will you ship my order as a gift to a different recipient?
Yes! Add your item(s) to the bag and then click the little bag icon at the top right of the page to start checkout. Once on that page, please add your gift message in the text box below your chosen items labeled "add a note to your order". Click the checkout button. Then put the recipients address in the ship to field instead of your own. Then make sure your bill to address is yours.
That's it! The package will be sent straight to the gift recipient and the gift message will be included. No pricing / invoice will be included in the package - just the gift message.
Make sure you let the recipient know who the package is coming from in your message - I have had people reach out asking me to tell them who sent them a gift from my shop, and I am legally obligated to withhold customer information for privacy reasons, so the recipient won't know who it's from unless you tell them!
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I used the wrong shipping address! What now?
If you didn't realize the wrong address was on your order and you contact me before the item ships, I may be able to change the address on the order. YOU MUST CONTACT ME IMMEDIATELY!
If you contact me after it has shipped, I'm sorry, there is nothing I can do. I can not change the address on an already shipped package. If it is returned to me, I can re-send - but you will need to pay to have it reshipped. If I don't receive it back, this becomes a matter between you and the post office / individual residing at the address the package was delivered to.
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What happens if my package goes missing?
It is SUPER RARE for a package to fall off the radar, but it can happen.
A package is not considered missing until 30 days after shipment. Tracking is included with all purchases, and if tracking stops for an extended period of time (10 business days domestically, 30 days internationally) I can put a trace on it and have USPS search specifically for it.
Please note - Once the package tracking states that it has been delivered, our responsibility has ended as the package has been successfully delivered according to the shipper. Please ensure you have a safe place for your packages to be left. If you worry about your package being stolen from your porch, please reach out and I will ensure signature delivery is required. This option is available for an additional fee.
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Tracking states my item was delivered but I never received it. What now?
I'm sorry to hear you are having trouble locating your package. Please check around your house to see that it wasn't left in an inconspicuous spot or, say in the case of rolled prints in tubes, that it didn't roll under some bushes, the porch, etc. Ask your neighbors, sometimes the postal carrier gets mixed up and delivers packages to nearby houses by mistake.
If you live in an apartment building, please ask your neighbors as well as contact your super / building owner. If you had it sent to your office, please ask the mailroom.
Still can't find it? You will need to contact your local post office with the tracking number to work with them. All items that have been marked delivered to the confirmed address on the order are considered successfully delivered.
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My item arrived damaged. What do I do?
Please contact me immediately and take pictures of the packaging and the damaged product. Please send those along in an email to sagittariusgallery@gmail.com with your order number.
A new product will be sent asap to replace the damaged one.
If it is an original painting that was damaged, I can not send a new one - a refund will be remitted. But I will need all images of packaging to file an insurance claim. I will also need it to be returned to me (unless it is completely destroyed, in which case I will need pics.) It is rare something like this happens, but it is not outside the realm of possibility.
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I received the wrong item, what now?
Another rare occurrence, but it has happened! Should you receive something different from what you ordered, please take a picture of what was received with the packing slip and email sagittariusgallery@gmail.com. The correct item will be shipped ASAP. No need to return the incorrect item - keep or discard as you see fit.
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Returns -
Can I return my purchase?
Please email sagittariusgallery@gmail.com with any problems you have with your purchase. I make every effort to present images of each painting that is as close to the original artwork as possible through digital means. Colors will be slightly different from monitor to monitor in some cases due to different monitor color, contrast, and brightness settings. If you are dissatisfied in any way with your purchase please email me and I will do my best to rectify the situation. I want my collectors to be happy with their purchase!! Every situation is unique and will be evaluated individually. Please note that return shipping on no longer wanted items are the buyer's responsibility and a restocking fee of 25% will be deducted from the refund should a return be authorized.
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I purchased the wrong type of phone case, can I exchange it?
I'm really sorry but I do not accept exchanges on phone cases. These are printed on demand. Please be sure of what model phone you are purchasing for.
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Miscellaneous
General art questions -
Are the prints signed?
No. These are sent straight from the professional printer to you. I only offer signed prints through the gallery circuit and in brick and mortar locations.
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How do I care for my art?
Original paintings - Originals are thickly painted oil paintings on canvas - because they are so thickly painted, they are not varnished, as varnish would stop the curing process of the paint (oil paint cures like cement, rather than drying.) One year after purchase it would be good to varnish the painting. It's best not to frame these oil paintings behind glass - but if you do, remember to not frame behind glass until the painting is guaranteed to be fully cured.
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Do you offer wholesale pricing?
Yes! Please note there is a minimum quantity that must be ordered to take advantage of wholesale prices. Please reach out to sagittariusgallery@gmail.com with your inquiry.
Custom Art Requests
Where can I find more information on commissioning you for a custom painting?
Please note I am not currently taking on any custom painting requests at this time. I will surely announce should that change!!
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